We take great care to ensure that our product arrives at your doorstep looking like it did when it left ours. If for any reason your order does not arrive in satisfactory condition, please contact us within 24 hours of receipt of the product. We are happy to resend the order or give you a full refund. Please call us at 207.205.4466 to begin the process.
Making fabulous gluten-free desserts is our priority at The Maine Pie Co. We want them to arrive at their destination in the best possible condition so we are careful to pack them in a cooler, with shrink wrap and 5 lbs. of dry ice. If for any reason your package arrives damaged, please call within 24 hours so we can address the problem.
We are aware that the cost of shipping to certain locations can seem expensive, so we are pleased to offer you FLAT RATE SHIPPING options:
2 DAY GROUND:
Flat rate of $15.00 up to 6 products
Additional $2.50 per product when ordering more than 6 products.
2 DAY AIR:
Flat rate of $30.00 up to 4 products
Additional $2.50 per product when ordering more than 4 products.
IMPORTANT SHIPPING INFORMATION:
• We ship MONDAY, TUESDAY & WEDNESDAY with product arriving in 1-2 days.
• Our cut off time is 11AM EST. Orders placed after 11AM EST will ship on the next shipping day.
• If you place your order on Wednesday, after 11AM EST, your order will NOT ship until the following MONDAY.
Protecting your privacy is important to us. We hope the following statement will help you understand how The Maine Pie Co. collects, uses and safeguards the personal information you provide to us on our site.
I. Information Collected
We collect customer billing, shipping and product ordering information. This is the basic information necessary to perform our accounting and display your on-line receipt. We also may use it to plan our inventory and promotions to better match our customer’s needs.
II. Who sees the information collected?
We keep your information in complete confidentiality! We do not share or sell your information or share it with any outside organization (affiliates/subsidiaries/partner/individual/organizations working on our behalf are not considered outside organizations).
III. Customer Inquiries
We take your privacy seriously. Any customer inquiry should be directed to firstname.lastname@example.org where it will be promptly answered.
IV. Credit Card Safety
Protecting the safety of your credit card information is important to us.
We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it’s a highly sophisticated method of scrambling data as it travels from your computer to our website’s servers.
We also DO NOT store your credit card number or the expiration date or the CVV2/CID on our servers. The credit card is forwarded through the encrypted SSL layer to our credit cart transaction processor. Their site is protected by layers of firewall, security systems and a full time staff of security experts.
In order to assist you when you call to inquire about a particular transaction, we store only the last 4 digits of the card number and the type of card (visa/mc/amex). This minimal information is enough to help you identify which credit card you used to pay for a purchase without any compromise to the security of your credit card information.
V. Bank or credit card company liability
Under the Fair Credit Billing Act, your bank or credit card company cannot hold you liable for more than $50 of unauthorized or fraudulent charges on a credit card. Your liability for unauthorized use of a debit card may be higher, but most debit card issuers voluntarily apply the $50 limit to their cards as well. For more information on the Fair Credit Billing Act you can visit: en.wikipedia.org/wiki/Fair_Credit_Billing_Act
REMEMBER: If unauthorized use of your credit or debit card does occur, you must notify your card provider, in accordance with the agreement you have with the company.